Shipping Policy

Shipping Origin

All orders are processed and shipped from our distribution facility located in Miami, Florida, USA.

Business days are Monday through Friday, excluding weekends and major holidays.

Order Processing Time

Please allow approximately 1-4 business days for order processing prior to shipment. During high-volume periods, holidays, promotional events, product launches, or unforeseen operational circumstances, processing times may be extended.

Orders placed after 1:00 PM EST will begin processing on the next business day.

Once an order has been submitted, it immediately enters our fulfillment system. Because of this, orders cannot be modified, canceled, combined, or adjusted after being placed, including changes to:

  • Shipping address
  • Billing information
  • Product selection
  • Quantities
  • Shipping method

Customers are solely responsible for reviewing all order details carefully before completing checkout.

Shipping & Delivery Estimates

Estimated delivery times are provided as general guidelines only and are not guaranteed delivery dates.

Delivery times vary depending on the shipping destination, carrier operations, weather conditions, customs processing, peak seasons, and other factors outside of our control.

Typical delivery estimates within the United States are approximately 4-8 business days after shipment.

Once an order has been transferred to the shipping carrier, Di’Aroma does not control carrier transit times or delivery schedules.

Shipping delays caused by carriers, weather events, natural disasters, labor disruptions, customs inspections, inaccurate customer information, or force majeure events do not qualify for chargebacks, refunds, or reimbursement claims.

Tracking Information & Delivery Confirmation

Customers will receive tracking information via email once the order ships.

It is the customer’s responsibility to monitor tracking updates and ensure someone is available to receive the package when necessary.

Delivery confirmation provided by the shipping carrier, including but not limited to:

  • GPS delivery confirmation
  • Photo confirmation
  • Signature confirmation
  • Delivery scan
  • Carrier confirmation records

shall constitute proof of successful delivery and fulfillment of the order obligation by Di’Aroma.

Claims of non-receipt for packages marked as delivered must be resolved directly with the shipping carrier.

Incorrect Addresses & Returned Packages

Customers are fully responsible for providing a complete and accurate shipping address at checkout.

Di’Aroma is not responsible for:

  • Packages delivered to incorrectly entered addresses
  • Failed deliveries due to customer error
  • Delays caused by incomplete address information
  • Carrier inability to access the delivery location
  • Orders refused by the recipient
  • Packages abandoned or left unattended after delivery

If a package is returned to us due to an incorrect address, refusal, failed delivery attempts, or inability to deliver, the customer will be responsible for:

  • All reshipping fees
  • Return shipping costs charged by the carrier
  • Any applicable handling fees

Original shipping charges are non-refundable.

Lost, Stolen, or Missing Packages

Once an order is transferred to the carrier, responsibility for delivery transfers to the carrier and recipient.

Di’Aroma is not liable for:

  • Lost packages
  • Stolen packages
  • Packages marked as delivered by the carrier
  • Delivery delays
  • Carrier service interruptions
  • Misdelivered shipments caused by customer-provided address errors

Customers experiencing delivery issues must contact the shipping carrier directly to initiate a claim or investigation.

If requested, Di’Aroma may assist by providing available shipment documentation, tracking records, proof of shipment, or delivery confirmation.

Fraud Prevention & Order Verification

To protect our customers and prevent fraudulent transactions, Di’Aroma reserves the right to:

  • Hold orders for verification
  • Request additional identity verification
  • Request confirmation of billing or shipping information
  • Cancel or refuse suspicious orders at our sole discretion

Orders flagged by our fraud prevention system may experience additional processing delays.

Di’Aroma reserves the right to cancel any order suspected of fraud, unauthorized activity, resale abuse, or suspicious payment behavior.

Chargebacks & Payment Disputes

By placing an order with Di’Aroma, the customer acknowledges and agrees to this Shipping Policy and all related store policies.

Customers agree to contact Di’Aroma directly to attempt resolution before initiating a payment dispute or chargeback with their financial institution.

The following documentation may be used to dispute fraudulent or invalid chargebacks:

  • Carrier delivery confirmation
  • GPS tracking records
  • Signature confirmation
  • Customer order confirmation
  • Billing and shipping verification
  • IP address data
  • Fraud screening results
  • Email correspondence
  • Proof of shipment
  • Carrier investigation results

Chargebacks initiated for packages confirmed as delivered, correctly fulfilled orders, processing delays outside of our control, dissatisfaction unrelated to product defects, or failure to review store policies may be formally disputed.

Fraudulent chargebacks may be reported to payment processors, fraud prevention databases, collection agencies, and relevant authorities where applicable.

International Orders – Customs, Duties & Taxes

International customers are solely responsible for:

  • Customs duties
  • Import taxes
  • VAT charges
  • Brokerage fees
  • Government fees
  • Customs clearance costs

Di’Aroma is legally required to declare the full purchase value of all international shipments and cannot alter customs documentation.

International shipments may experience customs delays outside of our control.

Refused international shipments or unpaid customs charges may result in the package being abandoned or destroyed by customs authorities without refund eligibility.

Shipping Carrier Liability

All shipments are handled by third-party carriers. Di’Aroma is not responsible for carrier-related issues once the package has been accepted by the carrier, including:

  • Delays
  • Damages caused during transit
  • Missed deliveries
  • Service interruptions
  • Weather-related disruptions
  • Mechanical failures
  • Routing issues

Carrier policies and delivery procedures govern transportation services after shipment.

Currency

All prices listed on our website are displayed and processed in U.S. Dollars (USD).

Your financial institution determines applicable exchange rates and foreign transaction fees.

Policy Acceptance

By placing an order through Di’Aroma, the customer confirms that they have read, understood, and agreed to this Shipping Policy and all related store policies prior to completing their purchase.